The 2nd speaker, Wayne Williams, CFO of the Minor Hotel Group mentioned about a number of pandamic responses and emphasized that reputation is everything. The value and growth are the key. 6Ps to drive growth and value are: Patrons (exceeding customers’ expectation), People (adaptive, agile and inclusive workforce), Portfolio (trust & branding), Product (differentiated & optimized efficiency), Performance (revenue/profit) and Probity (ESG/ future proofing business). Key technology priorities to support growth are 1.Competitive and Differentiated Recognition (platform/data to drive the loyalty and figures) 2. Digital Experience & Footprint (consistent customer experience) 3. Cross Compatible Information Systems (seamless integration) 4. Insight to decision-makers (real-time info) 5. Integrity & Automation (transparent core process) 6.Organization Structure (equipped digital skill) 7.Security & Data Privacy 8.Emerging Trends & Technologies (Innovation).
The third speaker, Clay Miller, Principal Advisor of Ecosystm covered Thailand: Technology Drivers and Impact on Digital Transformation. A lot more happening in Thailand is primarily focused on 4 sectors, including 1.Healthcare, 2.Wellness & Medical Tourism, 3.Education and 4.Agriculture & Food. 89% of enterprises in Thailand say they have a technology focus. Employees in Thailand are more open to hybrid work.During the past 18 months, Generative AI has come to the forefront (drawing the enterprise interest and early adoption ) and has potential of reshaping industries. Most decided to join the AI journey from exploring & in discussions to the early stage of ongoing proof-of-concept & implementation. Some challenges of AI in Thailand are perpetuating bias, potential misuse, lack of context understanding and integration with existing systems. Thus, some developments are required e.g. the responsible AI guidelines, the human validation and the API integrations.
Source: This article was consolidated by Digital Economy Committee
Digital Economy Committee co-chairs includes Nitin Modi, Director of Deloitte Thailand, Lyn Kok, Founder & CEO of Mula-X and Waleeporn Sayasit , GM of TCC Technology